Quick TopUps Refund Policy

Overview

Learn how refunds are handled for game top-ups, gift cards, subscriptions, vouchers, and digital codes purchased through Quick TopUps. This policy explains refund eligibility, non-refundable situations, undelivered orders, processing timelines, and how to contact Quick TopUps Customer Support.

Are Quick TopUps purchases refundable?

Most digital products purchased through Quick TopUps are non-refundable and non-exchangeable once delivered. This includes game top-ups, gift cards, subscriptions, vouchers, and digital codes.

Digital products cannot be returned after they have been credited, displayed, or revealed. Please check the product, denomination, player ID, server, and region before completing your purchase.

When can a refund be considered?

• 1. Payment deducted but order not delivered

  Contact Quick TopUps Customer Support and register your complaint. If our investigation confirms that the order could not be delivered, your refund will be initiated within 1–2 business days. The time required for the amount to appear in your account may depend on your bank, wallet, card issuer, or payment provider.

• 2. Duplicate payment

  You were charged more than once for the same order due to a verified technical or payment-processing issue.

• 3. Incorrect or faulty product delivered

  Our investigation confirms that an incorrect, invalid, or faulty product was delivered due to an issue at Quick TopUps or its supplier.

• 4. Wrong gift card purchased but code not viewed

  A request may be considered if the digital code has not been viewed or revealed and remains valid and unused. Approval is subject to verification by Quick TopUps and its supplier.

• 5. Order cancelled by Quick TopUps

  Your order was cancelled after the payment had been successfully deducted.

When is a refund not available?

• 1. Incorrect information provided by the customer

  The order was correctly delivered using the information submitted by the customer, such as an incorrect player ID, server, mobile number, product, or region.

• 2. Digital code has been viewed or revealed

  A gift card, voucher, or digital code cannot be refunded after it has been displayed or revealed, even if it has not been redeemed.

• 3. Direct top-up successfully delivered

  A direct top-up cannot be reversed after it has been successfully credited to the account specified by the customer.

• 4. Change of mind

  Refunds are not available if the customer no longer wants the product after completing the purchase.

• 5. Product or region incompatibility

  The purchased product is incompatible with the customer’s account, platform, device, country, or region.

• 6. In-game results or account restrictions

  Refunds cannot be provided for in-game outcomes, bonuses, rewards, account suspensions, bans, or restrictions imposed by the game publisher or service provider.

• 7. Scams or voluntary sharing

  Refunds cannot be provided if the customer voluntarily shared a digital code, OTP, account information, or purchase details with another person or fraudster.

How to request assistance

For refunds, undelivered orders, or payment-related queries, contact Quick TopUps Customer Support through Live Chat and provide your order ID and transaction details.

Each request will be investigated using the available payment, delivery, and supplier records. Quick TopUps reserves the right to make the final decision based on the investigation and applicable law.

Email: support@quicktopups.com

WhatsApp: 0340-0148656